Unified
Communications (UC) is the convergence of communication and collaboration
technologies to create new solutions and services that can be integrated with
applications. The value of combining these capabilities is greater than their
sum. The goal is not to converge all services, but instead to determine will
add the most value to firms. No single vendor can provide UC. However, one
principle will be to minimize the vendors we need to integrate. There are four
core components that will make up Unified Communications solutions at Boeing;
Telephony, Messaging, Conferencing and IM/Presence. Mobility transcends all of
the combinations and should be a strong consideration for all solutions. In
defining Boeing UC strategy, it will be more important to understand what UC
means to Boeing and Military aircrafts than what the academic definition of UC
is. This understanding will drive which combination of capabilities will lead
to solutions that add the most value to Boeing. As Boeing signed a contract
with AT&T to consolidate its voice and data as well as made a decision to
upgrade to Microsoft’s Lync to have better real-time collaboration which
includes Audio and Video conferencing which traditionally sits within
communications. I like to comment on UC mechanism which can improve data
privacy and data integrity. When user starts using Lync for any type of
communication, that communication will reside within AT Cloud, which will
be Boeing dedicated environment. Data will reside in an unencrypted database
with AT data center. AT will have access to this environment. Any
chat session which lasts more than 2 mins is stored at 2 places. Data will
reside within Global Relay in a multi-tenant environment. Global relay manages
encryption keys which are protected by passwords. As 2 mins chats are not
encrypted there is chance for data compromise. As Boing is used for defense
system they must enforce proper data usage, storage laws as well as implement
proper security to guard the data.

As
each and every firm is going towards Globalization, UC is making significant difference
to achieve globalization better and faster way. In this case study, Boeing
adapted Unified Communication to enable effective communication between their
employees, clients and vendors. The same communication can be used and be
beneficiary to any sector like education, accounting, energy, chemical
industries etc. Boeing started using web conferencing, audio conferencing,
desktop sharing and mobile voice/data services to facilitate communication
among geographically dispersed teams as part of Unified Communication. They
saved a lot in terms of travel cost, made better in important decision making.
All these benefits other firms started getting as well by using UC.

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There
are several benefits of the Unified Communications where is Boeing not using
all them. Social Computing is one of the core components of Unified
Communication platform, however is an important part of message and collaboration
strategy. Social Computing provides non-real-time functional capability through
wikis, workspaces, blogs, social graphs and many others aspects. Unified
Communications provide real-time functions for efficient and instant
communication to social computing. Boeing can add social computing platform as part
of their application suits. In this case, let say one of the Boeing employee
has question on other country’s law and jurisdictions and he is looking for
immediate answer. If Boeing has some social computing platform. He can post his
questions on this platform and get quick response provided by one his colleagues.
If he wants to talk with that person he can call him/her in real time using UC
regardless of what device s/he is using, and communicate to resolve his query by
doing this he didn’t have to open any other internet explorer windows or call anyone
and use any search engine as company implemented social computing as a part of
UC. He got better and faster response ever. If I will be CIO of Boeing company,
I like to implement social computing and team collaboration as part of Unified
communication.  I like to make all this
communication faster, reliable and secure as a link is providing Audio Video conferencing
company can get rid of desk phones. Which will result in cost reduction.

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